Help desk technician: Salary
The average Help Desk Technician salary in USA is $39,000 per year or $20 per hour. Entry-level positions start at $25,158 per year while most experienced specialists make up to $62,500 per year. Help desk technician compensations per district Wyoming - $195,000 Arkansas - $55,000 Nevada - $53,000 Virginia - $50,000 New Hampshire - $47,775 Position Duties Include: The Tier 1 Technician answers, assesses, and organizes incoming phone, voice message, and email requests for help from clients experiences issues with equipment, software, networking, and other computer-related technologies, as well as Learning Management Software. Interviews client to gather data about issue and leads client through diagnostic methodology to decide source of error. Handles issue identification, research, disconnection, goal, and tracking for routine client issues, referring more complex issues to Tier 2, Tier 3, administrator, or other technical staff. Logs and tracks client communications u...