The Field Service Representative is liable for supporting clients on the side of business products giving specialized help and training and improving overall responsiveness and knowledge for the client.
Performance
Expectations
- Give technical help and training to client on the side of the organization's products.
- Give fitting training to client support to improve in overall responsiveness and knowledge.
- The complete weekly reports in a timely way.
- Capacity to read and understand a wide variety of manuals for set-up, adjustment, operating, fix, maintenance, testing and quality.
- Find information in a variety of technical drawings.
- Capacity to get electric and hydraulic circuits and schematics.
- Capacity to assess the seriousness of gear faults and abnormalities regarding all imaginable situation.
- Capacity to pass judgment on states of individual parts, gadgets and ampleness of fixes.
- Judge reasonableness of parts, segments, and alterations.
- Capacity to verbally examine electric and hydraulic circuits and schematics.
- Discuss viably with clients to promote products, find out about gear faults, and clarify methodology, answer questions and address complaints.
- Trade diagnostic and troubleshooting data with proper division personnel.
- Assess sets of information gathered from trials and simulations to understand investigate deficiencies and gear performance.
- Scheduling repair and maintenance undertakings.
Desired
Characteristics
- · Capacity to work independently performing service and fix assignments varying.
- · Have a solid system and hardware skills.
- · Capacity to utilize communications software and have better than expected computer skills including Microsoft Excel, Word, Office and PowerPoint.
- · Exhibit inspiration and constant learning to upgrade technical skills.
Computer hardware skills: Definitions and Examples | FieldEngineer.com
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