IT Service Desk Support Analyst

-

 IT Service Desk Support Analyst - Level 1

The successful applicant will join a powerful team to offer first Level Support for IT systems and integration solutions utilized by large and prestigious organizations.

These solutions incorporate EDI/B2B and IT system integrations as well as web and mobile applications all intended to assist these organizations with working together more productively and connect better with their clients.

The job provides training, profession improvement, expertise building and the open door for phenomenal industry experience working with big organizations.

This full-time/part-time, job is located globally.

help desk level 1 salary

Qualifications:

College degree (from an IT related program) or junior IT professional

Accountabilities

  • Report into the Support Team Lead.
  • Work in a tam with other experienced Support Analysts based locally and in workplaces in UK, Europe, South Africa and the United States
  • Provide customer support and issue resolution through E-mail, phone, and other electronic medium.
  • Work closely with clients, assembling a decent working relationship
  • Create, manage, and resolve support tickets raised against technical issues within agreed time limits
  • Monitor the company applications and services, guaranteeing issues are raised/settled
  • Investigate issues with organization hosted applications/services and customer applications
  • Support the roll-out of new applications/clients

Required Skills and Experience

  • Be highly self-inspired and supportive of dynamic
  • Superb client support skills and a desire to help individuals
  • Have solid communication and documentation skills (written and oral).
  • Have a good working knowledge on MS Windows and Unix/Linux OS
  • Have a working knowledge on XML ideas
  • Have an understanding of social databases and SQL Queries
  • Show an analytical way to deal with troubleshooting
  • Have a cooperative person attitude and brilliant relational skills with the capacity

Comments

Post a Comment

Popular posts from this blog

Networking technology salaries

-
Pay The yearly average pay of a Computer Network Technician is $44, 562 per year in the United States, while an hourly-based freelance expert procures $20.07 per hour, as indicated by Pascale. networking technology salary As per pay scale, the average pay of a network technician is $44,634 per year in the United States. Project-Based Freelancers, then again, gain $20.08 per hour. Network Support Technician Salary and Job Outlook As per the US Bureau of Labor (BLS), there will around a 12 per cent increase in the Network Support Technician occupations from 2014-2024. As indicated by Payscale, the average Network Support Technician pay is about $17.66 per hour. The average yearly Network Support Technicians pay shifts broadly somewhere in the range of $28K and $61K, for a couple of hotshots, the last number can include upwards of $5K each from rewards and benefit-sharing continues. The Indeed pay estimates express that on an average the Network Support Technician pay goes f
Read more

Apple Certified Support Professional macOS 11 Course

-
  Become an Apple Certified Support Professional This course will give you a great understanding of macOS's core functionality. At a time when people are on their devices more than ever, support professionals and their services are experiencing some of the highest surges in demand. The employment of support specialists is projected to grow by more than 8% from 2019 to 2029 — a greater increase than all other occupations. The Apple Certified Support Professional macOS 11 Course is the perfect learning tool to help you make the jump. It will give you a deep understanding of macOS 11 functionality, allowing you to configure key services and perform basic troubleshooting on Apple devices. Learn to repair Apple gear As people continue to upgrade their devices and technology continues to evolve, you can leap into a stable and in-demand career by becoming an Apple Certified Support Professional. With the ACSP certification, you can qualify for the role of a help desk profession
Read more

Network technicians salary

-
  What Do Network Technicians Make? Computer network technicians manage and maintain a company's network systems, including wide area networks, local area networks, the Intranet, Internet, network sections and all other communication systems. The average pay acquired by experts in this occupation fluctuates dependent on elements, for example, industry and area. National Average The average compensation procured by network technicians in the United States was around $74,000 as of May 2011, as per the Bureau of Labor Statistics. The last 10% of experts in this field procured about $43,000 per year, while the best 10% acquired about $112,000. Industry The computer and peripheral hardware production industry offers the highest average compensation for this occupation with an average yearly compensation of $94,630. The worker benefits finances industry positions second with an average compensation of $93,000. Experts who worked for the postal assistance, as well as the ind
Read more