IT Service Desk Support Analyst

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 IT Service Desk Support Analyst - Level 1

The successful applicant will join a powerful team to offer first Level Support for IT systems and integration solutions utilized by large and prestigious organizations.

These solutions incorporate EDI/B2B and IT system integrations as well as web and mobile applications all intended to assist these organizations with working together more productively and connect better with their clients.

The job provides training, profession improvement, expertise building and the open door for phenomenal industry experience working with big organizations.

This full-time/part-time, job is located globally.

help desk level 1 salary

Qualifications:

College degree (from an IT related program) or junior IT professional

Accountabilities

  • Report into the Support Team Lead.
  • Work in a tam with other experienced Support Analysts based locally and in workplaces in UK, Europe, South Africa and the United States
  • Provide customer support and issue resolution through E-mail, phone, and other electronic medium.
  • Work closely with clients, assembling a decent working relationship
  • Create, manage, and resolve support tickets raised against technical issues within agreed time limits
  • Monitor the company applications and services, guaranteeing issues are raised/settled
  • Investigate issues with organization hosted applications/services and customer applications
  • Support the roll-out of new applications/clients

Required Skills and Experience

  • Be highly self-inspired and supportive of dynamic
  • Superb client support skills and a desire to help individuals
  • Have solid communication and documentation skills (written and oral).
  • Have a good working knowledge on MS Windows and Unix/Linux OS
  • Have a working knowledge on XML ideas
  • Have an understanding of social databases and SQL Queries
  • Show an analytical way to deal with troubleshooting
  • Have a cooperative person attitude and brilliant relational skills with the capacity

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