What does a technical support specialist do?

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Technical support specialists work with end-users to offer technical help and support for technical, software and equipment issues. A portion of the more normal issues they troubleshoot incorporate connection issues, slow performance, failures to access information and poor programs.

Explicit obligations regarding this job include:

  • Walking clients through the way toward installing software on their PCs and dispatching those programs for the first time
  • Investigating software issues and provide noteworthy hints to solve the issue
  • Sending technical documentation to clients and end-users
  • Making suggestions to workers or clients for equipment changes when a PC can't support a specific software
  • Alluding troublesome cases to support technicians or a senior analyst
  • Assuming control over control of a client's PC remotely to detect and solve issues

Average compensation - tech support salary

Pay rates for this position vary as indicated by your experience level and geographic area:

Regular compensation in the U.S.: $15.62 per hour

A few compensations range from $7.25 to $40.05 per year

Technical support specialist prerequisites

There are various qualifications needed to acquire a job as a technical support specialist. They include:

Schooling

The base schooling prerequisite for a technical support specialist job can fluctuate from position to position. Many businesses require just a secondary school certificate or GED alongside the consummation of a computer training program.

Other bosses may require a four year certification in information systems, computer science or another firmly related degree. Even though experience is significant, businesses ordinarily want to enlist applicants who have some proper advanced degree.

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