Level 1 Help Desk Technician

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FE business users is looking for a Tier 1 Help Desk Technician to work on Flexible Jobs.

tier 1 help desk salary

Expected set of responsibilities:

As a Desktop Support Specialist, you will interface with clients utilizing different enterprise applications, desktop and server applications and equipment, including COTS and personalized applications. This incorporates troubleshooting, emergency, task allocation, dispatch, remote help, and response to incorporate support delivered at the client's area.

You will be liable for replying, reporting, analyzing, tracking, and responding to requests for help with support of a range of clients and systems. You will be required to provide exemplary client service to your clients. You will be liable for documentation and tracking of requests within our ticketing system.

Required Skills:

  • U.S. Resident and must be able to experience an essential background verification.
  • At least 2 years of experience with a Tier 1 Desktop Services job
  • MCSE, MCSA, CCNA or CCSE certification
  • Powerful written communication skills are basic
  • Demonstrated excellent client service experience, ideally with letters of recommendation as well as commendation
  • Experience working directly with clients
  • Demonstrated capacity to work in a team environment, particularly with other technologies and client teams
  • Experience in ServiceNow, Remedy, or equivalent Information Technology Service Management (ITSM) ticketing systems.
  • Capacity to investigate, assess and tackle issues of a troublesome process or technical nature with solid relational and troubleshooting skills.

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