Level 1 Help Desk Technician

-

FE business users is looking for a Tier 1 Help Desk Technician to work on Flexible Jobs.

tier 1 help desk salary

Expected set of responsibilities:

As a Desktop Support Specialist, you will interface with clients utilizing different enterprise applications, desktop and server applications and equipment, including COTS and personalized applications. This incorporates troubleshooting, emergency, task allocation, dispatch, remote help, and response to incorporate support delivered at the client's area.

You will be liable for replying, reporting, analyzing, tracking, and responding to requests for help with support of a range of clients and systems. You will be required to provide exemplary client service to your clients. You will be liable for documentation and tracking of requests within our ticketing system.

Required Skills:

  • U.S. Resident and must be able to experience an essential background verification.
  • At least 2 years of experience with a Tier 1 Desktop Services job
  • MCSE, MCSA, CCNA or CCSE certification
  • Powerful written communication skills are basic
  • Demonstrated excellent client service experience, ideally with letters of recommendation as well as commendation
  • Experience working directly with clients
  • Demonstrated capacity to work in a team environment, particularly with other technologies and client teams
  • Experience in ServiceNow, Remedy, or equivalent Information Technology Service Management (ITSM) ticketing systems.
  • Capacity to investigate, assess and tackle issues of a troublesome process or technical nature with solid relational and troubleshooting skills.

Comments

Post a Comment

Popular posts from this blog

Networking technology salaries

-
Pay The yearly average pay of a Computer Network Technician is $44, 562 per year in the United States, while an hourly-based freelance expert procures $20.07 per hour, as indicated by Pascale. networking technology salary As per pay scale, the average pay of a network technician is $44,634 per year in the United States. Project-Based Freelancers, then again, gain $20.08 per hour. Network Support Technician Salary and Job Outlook As per the US Bureau of Labor (BLS), there will around a 12 per cent increase in the Network Support Technician occupations from 2014-2024. As indicated by Payscale, the average Network Support Technician pay is about $17.66 per hour. The average yearly Network Support Technicians pay shifts broadly somewhere in the range of $28K and $61K, for a couple of hotshots, the last number can include upwards of $5K each from rewards and benefit-sharing continues. The Indeed pay estimates express that on an average the Network Support Technician pay goes f
Read more

Apple Certified Support Professional macOS 11 Course

-
  Become an Apple Certified Support Professional This course will give you a great understanding of macOS's core functionality. At a time when people are on their devices more than ever, support professionals and their services are experiencing some of the highest surges in demand. The employment of support specialists is projected to grow by more than 8% from 2019 to 2029 — a greater increase than all other occupations. The Apple Certified Support Professional macOS 11 Course is the perfect learning tool to help you make the jump. It will give you a deep understanding of macOS 11 functionality, allowing you to configure key services and perform basic troubleshooting on Apple devices. Learn to repair Apple gear As people continue to upgrade their devices and technology continues to evolve, you can leap into a stable and in-demand career by becoming an Apple Certified Support Professional. With the ACSP certification, you can qualify for the role of a help desk profession
Read more

Network technicians salary

-
  What Do Network Technicians Make? Computer network technicians manage and maintain a company's network systems, including wide area networks, local area networks, the Intranet, Internet, network sections and all other communication systems. The average pay acquired by experts in this occupation fluctuates dependent on elements, for example, industry and area. National Average The average compensation procured by network technicians in the United States was around $74,000 as of May 2011, as per the Bureau of Labor Statistics. The last 10% of experts in this field procured about $43,000 per year, while the best 10% acquired about $112,000. Industry The computer and peripheral hardware production industry offers the highest average compensation for this occupation with an average yearly compensation of $94,630. The worker benefits finances industry positions second with an average compensation of $93,000. Experts who worked for the postal assistance, as well as the ind
Read more