Technical Service Manager Job Description Example

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What Does a Technical Service Manager Do?

technical service job description

  • Technical service manager coordinates staff liable for the operation, maintenance, and fix of IT systems.
  • Their set of working responsibilities includes regulating technical tasks as performed by software engineers and IT support specialists to guarantee organization/customer targets are met.
  • They arrange and appoint work obligations to PC and networking systems administrators to meet the necessities of customers.
  • Technical service managers develop policies and methodologies powerful for the timely resolution of basic technical or procedural issues.
  • They also guarantee work operations adjust to adequate norms of quality service.
  • Technical managers generally work together with data IT service managers to develop and implement plans for the delivery of powerful technical services.
  • Their job also includes directing survey to guarantee programming and equipment parts are forward-thinking, and liaising with technical staff to maintain utility updates.
  • As a part of their obligations, technical service mangers maintain legitimate records of technical and procedural operations.
  • They guarantee accessibility of operational/productive work units and assets, and furthermore supervise the maintenance of system protection from vandals, infections, and accidental damage.
  • Normally, technical service mangers develop and implement backup and recovery procedures to guarantee restoration of useful data in event of a system failures.

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