Help Desk Level 1 Hourly Pay

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Help Desk Tier 1 Specialist Salary in the United States

How much does a Help Desk Tier 1 Specialist make in the United States? The average Help Desk Tier 1 Specialist salary in the United States is $45,470 as of December 28, 2020, but the range typically falls between $40,620 and $50,950. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, and the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

The Help Desk Tier 1 Specialist identifies, researches and resolves routine technical problems of low complexity. Provides support to end users for basic computer, application, system, device, access and hardware issues. Being a Help Desk Tier 1 Specialist documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Tier 1 Specialist may coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an associate's degree or its equivalent. Typically reports to a supervisor. Being a Help Desk Tier 1 Specialist possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2021 Salary.com)

Average Help Desk Level 1 Hourly Pay

The average hourly pay for a Help Desk Level 1 is $13.80. (As per payscale.com)

More information on help desk level 1 salary

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