IT Help Desk Technician

-

IT Help Desk Technician responsibilities include:

  • Serving as the first point of contact for customers seeking technical assistance over the phone or email
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customers

Job brief - it help desk job description

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Comments

Post a Comment

Popular posts from this blog

Networking technology salaries

-
Pay The yearly average pay of a Computer Network Technician is $44, 562 per year in the United States, while an hourly-based freelance expert procures $20.07 per hour, as indicated by Pascale. networking technology salary As per pay scale, the average pay of a network technician is $44,634 per year in the United States. Project-Based Freelancers, then again, gain $20.08 per hour. Network Support Technician Salary and Job Outlook As per the US Bureau of Labor (BLS), there will around a 12 per cent increase in the Network Support Technician occupations from 2014-2024. As indicated by Payscale, the average Network Support Technician pay is about $17.66 per hour. The average yearly Network Support Technicians pay shifts broadly somewhere in the range of $28K and $61K, for a couple of hotshots, the last number can include upwards of $5K each from rewards and benefit-sharing continues. The Indeed pay estimates express that on an average the Network Support Technician pay goes f...
Read more

Apple Certified Support Professional macOS 11 Course

-
  Become an Apple Certified Support Professional This course will give you a great understanding of macOS's core functionality. At a time when people are on their devices more than ever, support professionals and their services are experiencing some of the highest surges in demand. The employment of support specialists is projected to grow by more than 8% from 2019 to 2029 — a greater increase than all other occupations. The Apple Certified Support Professional macOS 11 Course is the perfect learning tool to help you make the jump. It will give you a deep understanding of macOS 11 functionality, allowing you to configure key services and perform basic troubleshooting on Apple devices. Learn to repair Apple gear As people continue to upgrade their devices and technology continues to evolve, you can leap into a stable and in-demand career by becoming an Apple Certified Support Professional. With the ACSP certification, you can qualify for the role of a help desk profession...
Read more

Network technicians salary

-
  What Do Network Technicians Make? Computer network technicians manage and maintain a company's network systems, including wide area networks, local area networks, the Intranet, Internet, network sections and all other communication systems. The average pay acquired by experts in this occupation fluctuates dependent on elements, for example, industry and area. National Average The average compensation procured by network technicians in the United States was around $74,000 as of May 2011, as per the Bureau of Labor Statistics. The last 10% of experts in this field procured about $43,000 per year, while the best 10% acquired about $112,000. Industry The computer and peripheral hardware production industry offers the highest average compensation for this occupation with an average yearly compensation of $94,630. The worker benefits finances industry positions second with an average compensation of $93,000. Experts who worked for the postal assistance, as well as the ind...
Read more