IT Support job description and duties

What should be included in an IT Support job description?

If you are hiring an IT Support professional, the IT support jobs description can feature:

·       Installing and configuring computer hardware, software, systems, networks, printers, and scanners

·       Monitoring and maintaining computer systems and networks

·       Responding in a timely manner to service issues and requests

·       Providing technical support across the company (this may be in person or over the phone)

·       Setting up accounts for new users

·       Repairing and replacing equipment as necessary

·       Testing new technology

·       Possibly training junior staff

What skills and qualifications should an IT Support have?

Although a formal degree might not always be necessary in an IT Support role, tertiary qualifications can include the following:

·       Computer Science

·       Computing

·       Engineering

There are also several qualities that IT Support candidates should be expected to display:

·       A technical, logical thought process

·       An ability to stick to strict deadlines

·       An ability to prioritize and delegate

·       A keen eye for detail

And also

·       Communication skills

·       Interpersonal skills

·       Problem solving skills

·       Punctuality

·       Critical thinking skills

·       Teamwork and collaboration skills

·       Adaptability skills

·       Work ethic

·       Project management skills

How much does an IT Support earn?

$50,000 - $72,000

An IT Support’s salary is determined typically by the number of years of experience, soft and technical skills, and the scale of responsibilities in the organization.