IT Technical Support set of job responsibilities layout

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This IT Technical Support expected set of job responsibilities layout incorporates the list of most significant IT Technical Support's obligations and duties. It is adjustable and prepared to post to job boards. Use it to save time, pull in qualified applicants and recruit best workers.

IT Technical Support work profile

IT Technical Support is an IT proficient who monitors and maintains the PC systems and networks of a company. IT Technical Support provide technical support and help to workers.

To draw in IT Technical Support that best matches your requirements, it is crucial to write a reasonable and exact IT Technical Support set of job responsibilities.

IT Technical Support obligations and duties

  • Provide technical help with PC equipment and software
  • Resolve issues for staff through telephone, face to face, or electronically
  • Log bugs and improvement requests
  • Perform equipment and software installations, setups and updates as required
  • Create and maintain tips and tricks, solutions for online database and site
  • Provide initial on-line and classroom training for organization products
  • Resolve technical issues in an ideal way utilizing accessible resources within the organization

IT Technical Support prerequisites

  • Phenomenal client assistance skills
  • Solid troubleshooting and basic reasoning skills
  • Past working experience as IT support for (x) year(s)
  • Associate Degree in Computer Science or Management Information Systems (MIS)
  • Inside and out knowledge of Windows 10, Polycom, Cisco WebEx, Mac OS, Microsoft Office 365

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