Software Help Desk Associate

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Software Help Desk Associate I

Job Description:

This is a remote position, job area: open

Go along with one of the Project-Based job platform FieldEngineer - 60,000 plus skilled engineers working globally!

Commending New Year on the list of quickest growing organizations, FE provides exhaustive enterprise risk management solutions to companies working in high-risk, highly controlled environments valuing risk mitigation.

Help Desk Job Description jobs available on FieldEngineer.com. 

Software Help Desk Associates work in a highly collaborative, enterprising environment, while supporting systems that handle 3+ million API demands and 600,000 online visits for every week in 24*7 high accessibility AWS cloud-based environment.

JOB SUMMARY:

The Software Help Desk Associate I fills in as the voice of our business's software products to our internal and external clients. Promote client satisfaction through responsive troubleshooting of client support requests, system issues and change requests. Fill in as the interaction link between the business and development team to rapidly resolve production issues and stay up with the latest.

FUNDAMEMTAL DUTIES AND RESPONSIBILITIES:

  • Incorporate the following (other obligations might be allocated):
  • Become a subject master expert in all parts of the supported systems
  • Provide brief real-time client support by means of Zendesk and client communications
  • Use Zendesk to manage client feedback and start change requests
  • Troubleshoot and analyze possible system defects
  • Work together with individual Help Desk team to discover solutions for client issues and experience
  • Make definite Jira tickets to report production support tickets, events and system defects
  • Review the entry level of all clients on a quarterly basis

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