Technical Support Associate

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Set of job responsibilities

Technical Support Jobs as representatives are a front-line positions supporting company products and ensuring they are at their best for organization clients. With more than 60,000 engineers working in technology field, FE has built a solid reputation of quality services and this job guarantees we keep on delivering on that guarantee. If you like assisting individuals with technical issue, you'll love your profession at Field Engineer.

Your Role and Responsibilities

As Tech Support Associate, you are answerable to viably deal with troublesome client communications and difficult client issues without the requirement for administrative intercession; maintain balance and polished skill even with troublesome and demanding clients.

Duties:

Be essential for a team of technical specialists, inspired by an interest to encourage clients and be liable for providing voice support to our business client's Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.

  • Dealing with complex client situations, reporting solutions, and adequately providing trustworthy and timely resolution to all product-related technical issues experienced by clients.
  • Providing remote Infrastructure support delivery and performing issue cause examination
  • Working together with individual support partners and other internal associates to provide better client support
  • Performing as a client advocate by working directly with clients on high priority issues to deliver timely resolution and capture client feedback to impact process/product improvements.
  • Foreseeing client needs and adequately addressing concerns related their issue or resolution.

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