TECHNICAL SUPPORT

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We are FieldEngineer. A market-leading, global tech staffing company that equips legal and compliance professionals with a powerful platform to organize data, discover the truth, and act on it. And more than 60,000 engineers registered freelancers trust FE during contract based job requirements.

Our application - FieldEngineer, has become the fastest-growing app in the gig economy’s history and we have consistently been named a great on-demand workplace. As we grow, we continue to seek individuals that will bring their whole, authentic self to our temporary staffing team.

We believe that great talent is not bound by geography and that what you do matters more than where you do it. FE has assumed a hybrid work strategy, allowing choice and flexibility for employees to work either from home, a physical FE client’s office location (once safe to do so), or a combination of the two, within certain logistical boundaries. Submit your application to learn more from our recruiters or contact us for more details.

Technical Support Specialist

The Application Analyst provides the first line of support for our existing and potential clients. This position has frequent phone and email interaction with our clients and requires the development of in-depth technical product, SQL, network and server knowledge and the highest level of customer service skills.

On a daily basis, the Application Analyst creates, resolves, and maintains tickets, while working with Application Specialists to resolve issues and escalate tickets to other teams, as necessary. It is critical that the Application Analyst maintains accurate records of all activities and interactions in Salesforce and responds to clients within identified service level agreements. This role will inform management of critical issues regarding personnel, performance, client perception, and project statuses, and work closely with colleagues to ensure consistent, high quality service.

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