Apple Certification exams: FAQs

Frequently Asked Questions - Preparing for Apple Certification Exam and Become an Apple Certified Tech

Q.  Can I find out how many questions there will be?

A.  The Skills Assessment Guide for a hardware service exam provides information about how many questions will be presented in each section of that hardware-related exam.

Q.  How much time will I have to complete the exam?

A.  The time varies from one exam to another, but it will not exceed two hours under normal circumstances. In addition to answering the exam questions, you will have time to review instructions and provide comments after the exam is completed. The testing software provides a notification screen before the exam begins that shows the maximum time allowed for answering the questions in that exam. Some candidates may complete the exam before reaching the maximum time.

Apple is dedicated to developing technology that is usable for and accessible to everyone, including people with disabilities. If certification candidates are unable to take an Apple Certification exam within the standard exam duration, the Apple Certification program is committed to making all reasonable efforts to accommodate these candidates.

Q.  What is the most efficient way to use my time during a certification exam?

A.  Individuals vary in their approaches to test-taking, so there is no one approach that works for everyone. However, these tips help most candidates:

Use all of the time allowed for the entire exam.

Answer the questions you know first. If you are unsure of a question, mark it for review, and return to it later.

Q.  What is the most efficient way to navigate through previous questions on a certification exam?

A.  To return to the question immediately preceding the question that you are answering, use the Previous button. To return to any other questions, use the Review Screen at the end of the exam.

Q.  The study materials I used to prepare for the exam included technically inaccurate information. How can I provide feedback?

A.  If you have feedback about an instructor-led Apple training course, you can provide it directly to the instructor. For AppleCare Technician Training, email svc.trng@apple.com.

Q.  How and when will I get my exam results?

A.  You will receive notification of your pass or fail status immediately upon completing your exam. The exam provider will forward your score to the Apple Global Certification Exchange System within five working days of your test.

Q.  If I fail what can I do?

A.  If you do not pass a certification exam and want to retake it, review the exam preparation/skills assessment guide and continue to practice the necessary skills. When you are ready, schedule a retake in accordance with our retake policy. Note that you must pay for each exam you retake.