Apple Support In Enterprise: Resources

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The bigger point, however, is that Apple does offer varying enterprise training and support options.  Some of them are rather good, even though the company rarely does a good job promoting them. Here are links to some of Apple’s support programs that current or potential business and enterprise customers should check out.

Apple Business Experts – Business and enterprise sales teams (special teams exist for government and education)

AppleCare Professional Support – Range of support programs for business and enterprise including support for OS X Server, Xsan, and Apple Pro apps deployments as well as backup help desk, per-incident needs (varies by product), and whole IT department support covering integration issues with non-Apple systems.

Apple Consultants Network – Apple’s directory of independent IT consultants that have passed Apple’s various certification exams.

Apple Certified Professionals Registry – Searchable index of IT professionals that have passed one or more of Apple’s certification exams (can be used to verify job candidates possess current certifications).

Apple’s Training and Certification site – Includes programs for basic hardware troubleshooting and repair, OS X support, mobile technology configuration, and support, Xsan deployments, and advanced server/network integration specialties (Windows IT folks can compare some of the higher-level certifications to the MCSA and MCSE certifications).  Of note is the new (and free) Mac integration basics guide and exam.

Apple Training Series – This series of books, published by Peachpit includes the text of Apple’s various certification classes although not all in-class exercises are included.

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