Software Support Engineer Roles and Responsibilities

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Application support engineers oversee the installation and maintenance of software applications to streamline business operations. Their duties include optimizing software application performance, installing updates, and performing debugging procedures. They may be employed by companies, or work as freelance contractors.

Application Support Engineer Job Description Template

We are seeking a knowledgeable application support engineer to monitor and maintain the efficiency of our software applications. In this role, your duties will include reporting to our senior software engineering team, collaborating with colleagues, and performing successful code migration. You will also be required to provide IT support to our clients.

To ensure success as an application support engineer, you should possess extensive experience in providing application support in a fast-paced environment. Top-Notch application support engineers distinguish themselves by being proactive in providing application support.

Application Software Support Engineer Roles and Responsibilities:

  • Providing software application support under the supervision of the Senior Engineer.
  • Performing analyses on software application functionality and suggesting improvements.
  • Ensuring effective front-end and back-end functionality of applications.
  • Consulting with the software development team, internal users, and clients to improve application performance.
  • Managing code migration across environments to ensure continued and synchronized functionality.
  • Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
  • Keeping a record of configuration changes and scheduling application updates.
  • Documenting processes and monitoring application performance metrics.
  • Providing front-end support to clients and colleagues in other departments.

Application Support Engineer Requirements:

  • A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
  • Demonstrable experience as an application support engineer in a related field.
  • Advanced knowledge of front-end and back-end programming languages, such as C++, Javascript, Python, and Ruby.
  • Ability to manage code migration, document configuration changes, and monitor performance.
  • Exceptional ability to provide front-end support to internal departments and web-based clients.
  • Advanced proficiency in determining the causes of application errors and repairing them.
  • Knowledge of Advanced Encryption Standards (AES).
  • Ability to keep up with innovation in application design.
  • Exceptional communication skills.

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