Telecom Engineers Network

Apple now selling 8th-generation iPad in its Refurbished Store Apple began selling the 8th-generation iPad in its Refurbished Store, which was officially released in late 2020. Customers can now save up to $90 when buying the latest entry-level iPad model when compared to the retail price. As noted by MacRumors, prices start at $279 for the refurbished Wi-Fi model with 32GB of storage, which costs $329 when purchased in the regular Apple Store. However, while Apple lists all 8th-generation iPad models in its Refurbished Store, only the Wi-Fi version with 128GB of storage is currently available, while the others are “out of stock.” This, of course, changes as Apple makes more refurbished units available to customers. You can check all the prices below: iPad 8 (32GB, Wi-Fi): $279 iPad 8 (128GB, Wi-Fi): $359 iPad 8 (32GB, Wi-Fi + Cellular): $389 iPad 8 (128GB, Wi-Fi + Cellular): $469 The 8th-generation iPad was introduced in September 2020 with a 10.2-inch display, A12 Bio...

 Apple Warns Against iPhone Camera Repairs With Non-Genuine Parts Apple in the iOS 14.4 update introduced a feature that sends a warning notification when the camera on a Phone 12 model is unable to be verified as a new, genuine Apple camera. To accompany that warning, Apple has shared a support document that highlights the importance of getting an iPhone repaired by a trained technician using genuine Apple parts, with warnings on what can happen when a non-Apple camera is used. Apple says that if an ?iPhone? the camera needs replacement, it's important to use a certified technician because repairs done by non-certified technicians could result in improper function or issues with image quality. Safety is also a concern, according to Apple, as improper repairs could potentially leave loose parts that could lead to battery damage. A non-genuine camera component can lead to compatibility or performance issues, with Apple warning of several potential things that could go wrong. The cam...

  Become an Apple Certified Support Professional This course will give you a great understanding of macOS's core functionality. At a time when people are on their devices more than ever, support professionals and their services are experiencing some of the highest surges in demand. The employment of support specialists is projected to grow by more than 8% from 2019 to 2029 — a greater increase than all other occupations. The Apple Certified Support Professional macOS 11 Course is the perfect learning tool to help you make the jump. It will give you a deep understanding of macOS 11 functionality, allowing you to configure key services and perform basic troubleshooting on Apple devices. Learn to repair Apple gear As people continue to upgrade their devices and technology continues to evolve, you can leap into a stable and in-demand career by becoming an Apple Certified Support Professional. With the ACSP certification, you can qualify for the role of a help desk profession...

Frequently Asked Questions - Preparing for Apple Certification Exam and Become an Apple Certified Tech Q.  Can I find out how many questions there will be? A.  The Skills Assessment Guide for a hardware service exam provides information about how many questions will be presented in each section of that hardware-related exam. Q.  How much time will I have to complete the exam? A.  The time varies from one exam to another, but it will not exceed two hours under normal circumstances. In addition to answering the exam questions, you will have time to review instructions and provide comments after the exam is completed. The testing software provides a notification screen before the exam begins that shows the maximum time allowed for answering the questions in that exam. Some candidates may complete the exam before reaching the maximum time. Apple is dedicated to developing technology that is usable for and accessible to everyone, including people with disabiliti...

The bigger point, however, is that Apple does offer varying enterprise training and support options.  Some of them are rather good, even though the company rarely does a good job promoting them. Here are links to some of Apple’s support programs that current or potential business and enterprise customers should check out. Apple Business Experts – Business and enterprise sales teams (special teams exist for government and education) AppleCare Professional Support – Range of support programs for business and enterprise including support for OS X Server, Xsan, and Apple Pro apps deployments as well as backup help desk, per-incident needs (varies by product), and whole IT department support covering integration issues with non-Apple systems. Apple Consultants Network – Apple’s directory of independent IT consultants that have passed Apple’s various certification exams. Apple Certified Professionals Registry – Searchable index of IT professionals that have passed one or more of...

Apple’s iPhone repair program for independent stores expands to Europe and Canada Apple’s Independent Repair Provider Program, which allows businesses to purchase genuine Apple parts to perform iPhone repairs without having to become a full-fledged Apple Authorized Service Provider (AASP), is expanding to Canada and 32 countries across Europe, the company has announced. The program launched in the US last year, and Apple says that 140 businesses with a total of 700 locations have signed up since. The program is important because it gives independent shops access to certified Apple parts at the same cost as AASPs, without having to agree to that program’s stricter requirements, according to iFixit. Genuine parts ensure “safety and quality” according to Apple, but in some cases, its products aren’t shy about warning users when non-genuine models are used for repairs. The program also gives shops access to resources such as Apple’s library of training courses and repair manuals. App...

  macOS Support Essentials The Apple Certified Support Professional (ACSP) certification is for the help desk professional, technical coordinator, or a power user who manages networks or provides technical support for Mac users. ACSP certification verifies that an Apple-certified mac technician understand macOS core functionality and that you can configure key services, perform basic troubleshooting, and support multiple Mac users. Taking a certification exam Certification exams The macOS Support Essentials exam is delivered through OnVue—a live, online proctoring solution. You’ll schedule your exam session in advance, and you should plan to complete the exam in one sitting in a private space. You’ll need a current, government-issued ID to check in with the proctor and begin the exam. Exam policies and information Apple Exam Development Process Development phases To ensure the validity, reliability, and relevance of Apple Certification Exams, instructional design...

 An integrated support strategy for third party systems, software, and components An original equipment manufacturer (OEM) makes systems or components that are used in another company’s end product. Computer manufacturers, for example, commonly bundle or integrate OEM parts – such as processors and software – into the solutions they sell. OEMs can save time and money. Third-party components enable an enterprise to focus on its core business instead of having to develop each tertiary part or system. An end customer, such as an IT department, may handle bundled products and systems involving multiple OEM and third-party vendors. Some form of centralized control is usually required to ensure overall system reliability and availability. Why OEM is important By partnering with an OEM, a manufacturer or reseller can reduce costs. Companies don’t need to build manufacturing facilities or handle OEM production in-house. They simply integrate the OEM parts into their system and sell under ...